Refunds

Our return policy is designed to be hassle-free, prioritizing customer satisfaction. We accept returns under the following circumstances:

  1. If you received the wrong product.
  2. If there is a manufacturing issue with the received item.
  3. If the product arrives damaged.

Keep the original packaging for an easy return. To request a replacement, email us at flufstore.india@gmail.com, attaching 1-2 clear pictures of the issue. Additionally, include a video while opening the parcel, clearly displaying the defect.

Here are key points to note:

  • Eligibility: Items must be unworn or unused, with tags, and in the original packaging to be eligible for return.
  • Return Responsibility: You are responsible for packing and sending back the product.
  • Return Address: Apartment No.75, 7th Floor, Tower 120, Silver Oaks Apartments, DLF Phase 1, G Block, Sector 26 (Entry from Gate 7), Opposite Qutub Plaza, Gurugram- 122002

Please be aware that returns are not accepted for on-sale items or gift cards.

For Style Preference Returns:

If the product doesn't align with your style, you can only exchange it for an item of the same value.

To request a refund, email us at flufstore.india@gmail.com within 7 days of receiving your order.

Cancellation:

If you wish to cancel an order, contact us at flufstore.india@gmail.com within 12 hours of placing it.

Return Process:

Our return policy is valid for up to 7 days after delivery, applicable for damaged or defective products. Contact us at flufstore.india@gamil.com, providing two pictures: one showing the damage and another of the entire product along with a video of opening the parcel, clearly displaying the defect. Our Quality Assurance team will assess eligibility.

Upon approval, you have to parcel the product to the above-mentioned return address, After inspection, the replacement or refund process begins.

Important Details:

  • Ensure the return includes all original items (tags, barcodes, accessories, manuals, shipping labels, and the invoice).
  • The product must be unused and in its original condition.
  • Exchanges cannot be facilitated via phone or WhatsApp.
  • Packing for the return is the customer's responsibility.